Policies
Booking an appointment: Appointments are secured using a credit card. You must be 18 years or older to book an appointment. All minors are required to be attended by their parent or legal guardian or provide written approval using our form and the parent or guardian must be present at the time of signing. This form is only allowable with minors ages 15-17 and it is up to each therapist’s discretion if they allow for a minor to receive a treatment without the parent present in the room. Please note that we DO NOT perform Brazilian Waxes on anyone under the age of 18. Please carefully review our cancellation policy.
Arrival Time: Please arrive no earlier than 5 minutes before your appointment time.
If you are late, this will shorten your treatment time. We will do our best to accommodate you depending on the type of treatment you are receiving, but there is a possibility that if you are over 5 minutes late to your appointment that we will need to reschedule you.
Cancellations/No Shows: We are an appointment based business, and your scheduled appointment time is reserved for you only. If you need to cancel, a 24 hour cancellation is REQUIRED so that we may free up your appointment time to be available for someone else. If you no show or cancel the day of your appointment, you will be charged 100% of your service total to the card on file.
Appointment Reminders: As a courtesy, appointment reminders are sent out via text or email 24hrs in advance of your appointment.
Payments: We accept cash, debit cards, gift cards, Visa, Mastercard, American Express and Discover. Checks are only accepted by local clients. The first time your check is returned, you will no longer be able to pay with a check.
Children: Please arrange childcare as absolutely no children under the age of 10 are allowed in the treatment room. There is hot wax, hot towel warmers and various machines that could seriously injure a curious child. No children are to be left in the spa lobby while parents are receiving services.
Spa Etiquette
Cell phones: All cell phones must be put on silent upon entering the spa. All phone conversations should be done outside the spa.
Gratuity: Gratuity is not required, but appreciated. Gratuity is not added into the cost of your service. If you are happy with your service, it is customary to tip your therapist. Standard tipping starts at 15%, but this is of course up to your discretion. Tipping is completely up to you and if you want to leave a tip.
Illness: If you are sick or have a contagious cold, please reschedule your appointment. The health of our technicians and clients after you is of utmost importance to keep the business running smoothly.